What payment methods do you accept?

We accept all major credit cards, and in the future, we will include PayPal, Apple Pay, and Google Pay.

What is your shipping policy?

We offer standard shipping and expedited shipping options. Our shipping rates and estimated delivery times vary depending on your location and the items you order. Please refer to our Shipping and Returns policy for more information.

How long will it take for my order to arrive?

Delivery times depend on your location and the shipping method you choose. Standard shipping usually takes 5-7 business days, while expedited shipping takes 2-3 business days. However, for the Food Order aonly can be served with range of the distance.

Do you offer free shipping?

We offer free standard shipping on orders over Rp. 300 K. Free shipping is not available for expedited shipping.

How can I track my order?

You can track your order by logging into your account or by using the tracking number provided in your order confirmation email.

Can I cancel or modify my order?

You may be able to cancel or modify your order if it has not yet been shipped. Please contact customer support as soon as possible if you need to make changes to your order.

What is your return policy?

We accept returns within 30 days of purchase for most items. Some items, such as personalized or custom-made products, may not be eligible for return. Please refer to our Shipping and Returns policy for more information.

How do I return a product?

To initiate a return, please contact customer support to request a return authorization. You will be responsible for return shipping costs, unless the item is defective or damaged.

Do you offer exchanges?

We do not offer exchanges at this time. If you need a different size or color, please return the item for a refund and place a new order for the desired item.

How do I contact customer support?

You can contact customer support by phone, email, or live chat. Our customer support team is available Monday-Friday, 9am-5pm EST.

Are your products authentic/genuine?

Yes, all of our products are authentic and genuine. We source our products from reputable suppliers and manufacturers.

What is your privacy policy?

We take your privacy seriously and adhere to all applicable data protection laws. Please refer to our Privacy Policy for more information.

Can I create a wishlist?

Yes, you can create a wishlist by logging into your account and adding items to your wishlist. You can share your wishlist with friends and family or keep it private.

How do I create an account?

You can create an account by clicking the “Sign Up” or “Register” button on our website and providing your name, email address, and password.

How do I change my account information?

You can change your account information, such as your name, email address, and password, by logging into your account and updating your profile.

How do I unsubscribe from your newsletter?

You can unsubscribe from our newsletter by clicking the “Unsubscribe” link at the bottom of any newsletter email.

What are your business hours?

Our business hours are Monday-Friday, 9am-5pm EST.

Can I place an order over the phone?

We do not currently accept orders over the phone. Please place your order online or contact customer support if you need assistance.

Do you offer discounts or promotions?

We occasionally offer discounts and promotions to our customers. Please sign up for our newsletter to stay informed about our discounts.